How can we help?

Email [email protected]. Include your app version, device model, what happened, and your device ID from Settings if you need help with your account. Never send payment-card details or passwords.

App availability

Viral Video Maker is being prepared for public release. Invited iPhone testers can install it through TestFlight. Public store links will appear here after approval.

Subscriptions and restoring a purchase

Open Settings → Plan and credits to see the available plans and your store’s current prices. If a purchase completed but credits have not appeared, choose Restore purchases in Settings. Use the same store account that made the purchase.

On iPhone, manage or cancel in Apple subscription settings. On Android, use Google Play subscription settings. Uninstalling the App or deleting its data does not cancel a subscription.

Making and saving a video

Choose a trending video or describe an idea, select the length, quality and shape, and review the credit cost before starting. Find the result in My Videos. Generation can take several minutes. Failed generations return their credits automatically. Saving requires permission to add the video to your photo library.

Account and data deletion

Open Settings → Delete app account and data, then confirm. No email or phone call is required. The App shows the request status and confirms completion. See what deletion covers.

Privacy and terms

Read our privacy policy and service terms. The iOS App uses Apple’s standard Terms of Use.